Shipping policy

Orders

• Our software does not allow us to make adjustments to finalized purchases. Please check your order info to make adjustments, or email us to check if manual adjustments are possible.
• Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
• Customers are responsible for reaching out via email for any changes they’d like to make to their shipping information. (contact@fuwaffy.com)
• Fuwaffy LLC is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, shipping companies are responsible for any of all mail pieces that undergo their respective delivery services. We will do our best to assist all customers regarding missing packages.
• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once your shipping company responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with your carrier.
• Filing a claim does not guarantee your carrier will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

• Orders are shipped to the provided shipping address listed under the customer’s order.
• Fuwaffy LLC is not responsible for packages delivered to mistyped or invalid address.

Domestic Orders/Shipping

• Orders are generally received within 15-20 business days (2.5-3.5 weeks) after the date of fulfillment unless the item is marked “PREORDER”, in which case the estimated delivery dates are listed in the item description.
• Expected delivery dates may vary during the holiday season, depending on the volume of mail experienced through postal service.