Refund policy

• PREORDERED items purchased from Fuwaffy are final sale once orders have been fulfilled, since your order directly affects how many are stocked in our initial inventory count. However, you are welcome to contact support if you would like to exchange it for a more appropriate size, limited to availability and stock**
• PREORDER items MAY be refunded if the initial preorder period has not ended, and fulfillment has not begun.
• All PREORDER exchange & refund requests must be submitted within 30 days of receiving your order, or before the PREORDER period ends.
• Other items purchased from Fuwaffy may be returned for store credit or exchanges if unopened. All return requests must be submitted within 30 days of purchase.
• Each item must have the original tags attached and be unworn as well as unwashed. Fuwaffy will not issue any refunds on returned/ worn products.
• All exchanges must be for the same product in a different size or color.
• You will be responsible for paying postage on any returns/exchanges. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
• International orders are subject to their own fees during exchanges and returns.
• Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
• Refunds and exchanges will be processed AFTER the initial product as been sent back by the customer, verified by the tracking number.
• We are not able to accept returns for products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.

Commission Refunds

• The artist cannot offer a refund after the initial draft has been completed, under normal circumstances.
• In the event the artist is unable to complete the request, a discussed partial refund will be offered based on the current completion of the deliverables.
  
• No refunds will take place, and the client agrees not to file a chargeback after a project has been completed.
  
• The client is not guaranteed a full refund.
• If a project is cancelled due to the client's inability to comply with any Terms of Service, the artist reserves the right to cancel the project without any refunds.